Return Policy

 

Effective Date: [2024]

At The Orient Glade, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are happy to assist you with returns or exchanges according to the following guidelines.

1. Eligibility for Returns

You can request a return if:

  • The product is damaged, defective, or not as described.

  • You contact us within 30 days from the date of receipt.

  • The product is unused, in its original packaging, and in resalable condition (unless it was damaged upon delivery).

2. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Customized or personalized products

  • Final sale or clearance items

  • Gift cards

  • Items that have been used, altered, or damaged by the customer

3. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact Us: Email us at [Insert Email Address] with your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: We will review your return request and, if eligible, send you a return authorization and instructions.

  3. Package the Product: Please ensure that the product is carefully packaged in its original condition with all accessories, tags, and packaging intact.

  4. Return Shipping: You will be responsible for paying for the return shipping costs unless the item was defective or incorrectly shipped. We recommend using a trackable shipping service for your return to ensure it is received.

4. Refunds

Once we receive and inspect the returned item, we will process your refund. Please allow 5-10 business days for the refund to be credited to your original payment method. Shipping costs are non-refundable, unless the return is due to our error.

  • Refund method: Refunds will be processed to the original payment method.

  • Exchange Option: If you prefer an exchange instead of a refund, please contact us to discuss available options. Exchanges are subject to product availability.

5. Damaged or Defective Items

If your item is damaged or defective, please notify us within 7 days of receipt. We will provide you with a return shipping label at no cost to you and process a full refund or replacement.

6. International Returns

For international customers, please note:

  • You will be responsible for the return shipping costs.

  • Any customs duties or taxes associated with the return are also your responsibility.

  • We cannot guarantee the availability of the product for exchange, and you may receive a refund instead.

7. Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to us at:

Email: [lishasha2503@gmail.com]
Phone: [+85265441635]
Address: Room 1610, Block D, Greenland Central Plaza, Gaomidian South, Daxing District, Beijing, China